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30-days Goods Returns
You may return products sold by ArtAsiaPacific no more than 30 days of receipt of your order (based on the delivery record), and upon pre-approval of ArtAsiaPacific.

Non-returnable items
We’re sorry, but we DO NOT ACCEPT returns of certain products, including:

  • Any product that is returned more than 30 days after receipt. 
  • Any product that has been opened or used (taken out of its plastic wrap or box). 
  • Any product that is not in its original condition, is damaged, or is missing parts. 
  • Any discount, clearance or sales product that ArtAsiaPacific has already stated non-returnable. 
  • In the event of dispute, ArtAsiaPacific ’s decision shall be final and conclusive.
Return procedures
You can pack and send your return to us in just a few simple steps:

  • 1. Click Contact us and select “Online order > Return & Exchange” from the enquiry type. 
  • 2. Provide us with your Order Number. Indicate returned products and the reason for your return in the input box area. 
  • 3. Pack the returned products along with our acknowledgement email securely in a box that we can expedite your request. 
  • 4. Send the returning items by mail to: ArtAsiaPacific 36/F Tower Two, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong.
  • 5. All return shipping fee must be prepaid. We cannot accept COD returns. 

Refund policy
Please note that before providing a refund for any returned product we will first verify its condition. All Non-returnable items will neither receive refund nor return to you. 

We regret that we do not refund original shipping and handling fees with the return. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.

Undeliverable orders
Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts, refuse to pay tax/ refuse to provide ID copy/ unable to make import declarations or parcel refused by recipient.

When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and 15% of the value of products as re-stocking fee. (In Hong Kong, for the return of undeliverable, re-stocking fee of HK$25 will be deducted from your refund.)

We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged US$6/ US$15/ US$18 or US$25** for resend shipping fee per parcel.

** Re-shipping fee is base on the original shipping method used for your purchase.


ArtAsiaPacific is strongly committed to protecting your privacy. We use the personal data we collect on the site for various purposes. Use of such personal data will help us to add more products and services of interest to you and also to ensure that your shopping experience with us is an enjoyable and personalized one. Please read on for more details on our policies and practices in relation to personal data: 

Our Pledge
We pledge to meet fully, and where possible exceed, in complying with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong). In doing so, we will ensure compliance by our staff with the strictest standards of security and confidentiality.

What information do we collect, and how do we use it? 
Types of personal data that may be collected or held by us include:

  • 1. name; 
  • 2. contact details including telephone number, fax number, address, email address, pager number, etc.;
  • 3. inquiries, suggestions or opinions; 
  • 4. interests and preferences; 
  • 5. credit card number if you place an order with us;
  • 6. results, records and accumulative progress from visiting interactive content.
We collect personal data about you from various types of sources and hold such personal data for the following purposes: 

  • 1. sending information in relation to our products and services, activities, competitions, promotions and events;
  • 2. joint marketing promotions with other parties; 
  • 3. customizing the advertising and content you visit so as to streamline your shopping experience at our site and to provide personalized marketing and promotional information; 
  • 4. fulfilling your orders for products and services, order processing and payment clearing; 
  • 5. responding to your inquiries; 
  • 6. membership registration and offering benefits and privileges; 
  • 7. collecting statistical information and conducting analysis for anonymous reporting;
  • 8. conducting surveys relating to our customers, products or services;
  • 9. evaluation and further enhancement of our products and services; 
  • 10. fulfilling any purpose directly related to the above purposes. 
The provision of such personal data is voluntary. 

We use cookies in order to improve your shopping experience when you visit ArtAsiaPacific. Cookies are small pieces of information that your web browser stores on your computer when you visit a website. Our cookies let us personalize your visits to ArtAsiaPacific and recognize you when you return. Information collected from these cookies may be used for the purposes laid out above in this privacy policy.

Most browsers automatically accept cookies. You can disable cookies on your computer by indicating this in the preferences or options menus in your browser. If you disable cookies, you will not be able to shop at ArtAsiaPacific but will still be able to visit selected areas of the site.

Membership Information 
ArtAsiaPacific members enjoy many privileges, including newsletters, participation in special ArtAsiaPacific offers and promotions and streamline shopping. Over time we will be expanding membership benefits to include personalized services on the site and possibly free product samples and other special benefits. When you join ArtAsiaPacific, we need to know your name, email and mailing addresses, and we request that you complete the profile survey in order to allow us to serve you better. 

Ordering Information
When you place an order with ArtAsiaPacific you will be asked to provide details such as credit card number and shipping address. This allows us to process and fulfill your order and to notify you of your order status.

Contests and Promotions
We may from time to time organize or host contests and promotions and in doing so ask for information including your name, email and mailing address, telephone number and customer preferences. We’ll use this information to notify you if you’ve won a contest, and to help shape our future contests or promotions.

Newsletters and Email Promotions 
We use email to communicate news and special promotions to our ArtAsiaPacific members. If you’d rather not receive these messages, you can choose to unsubscribe at any time.

When you click on links and/or ad banners that take you to either third-party web sites or ArtAsiaPacific affiliated sites, you will be subject to the privacy policies of those parties. Whilst we support the protections of privacy on the Internet, ArtAsiaPacific cannot be responsible for the actions of parties outside our web domain.

Protection of Information
Online payment service is provided by PayDollar. Customers’ payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using Extended Validation Certificates (EV) SSL transaction encryption. 

Sharing of Information
All personal data you give us is kept confidential and protected, but we may provide such personal data to the following parties for the same purposes as laid out above in this privacy policy: 

  • 1. our subsidiaries, associated companies and other related companies; 
  • 2. parties which assist us in carrying out the purposes laid out above in this privacy policy;
  • 3. any agent, contractor or service provider who provides administrative, order processing, payment clearing, credit reference, debt collecting or other services necessary to the operation of our business; 
  • 4. any person to whom we are, in our belief in good faith, under an obligation to make disclosure as required by any applicable law 
ArtAsiaPacific may also provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party marketing partners, but these statistics will include no personal data that uniquely identifies an individual. 

We do not sell, trade, give away or rent your personal data to others. 

Your consent 
By using our website, you consent to the collection and use of your personal data in a manner consistent with these privacy guidelines. If we decide to change our privacy policy, we will post those changes on this page, so you will always be aware of our policies and practices in relation to personal data.

Further Information 
If you have questions about this statement, please contact one of our customer care representatives. You may contact our customer service representatives via e-mail to: linda@aapmag.com or by mail to ArtAsiaPacific 36/F Tower Two, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong.

ArtAsiaPacific Holdings Limited
36/F Tower Two, Times Square
1 Matheson Street
Causeway Bay, Hong Kong

Contact e-mail: linda@aapmag.com
Tel: +852 2553 5586


Use of Site
This site may currently only be used as a shopping resource or to conduct on-line communications. You may not distribute or commercially exploit the site or any part of its content (whether by reproduction, retransmission, dissemination, sale, broadcast, circulation, republication, amendment, re-delivery using “framing” or similar technology or otherwise). Any use of the on-line communication features of this site may only be used for lawful purposes and you may not post or transmit any material which is objectionable (whether harmful, threatening or otherwise); ArtAsiaPacific reserves the right (but without the obligation or liability) to prohibit or remove any such material.

Resale Purpose is Not Permitted
All products sold are for customers’ use only and shall not be commercially resold. ArtAsiaPacific may refuse any purchasing order which it suspects is for commercial resale.

Title of Products, Documents and Fees to Import
All title of products will be passed to customer when order is dispatched by ArtAsiaPacificArtAsiaPacific will deliver the products according to customer’s instructions. For many international shipments you may be required to pay customs and duties, obtain certain licence or apply for registration of your purchased products in your own country to receive delivery of your package. The customs charge and/or import regulation is determined completely by the government of your country, and as such we have no control over those costs or regulations. As such, ArtAsiaPacific will not pay, nor be held responsible, for such costs or arrange for application of import license. By continuing with you order you agree to be responsible for any customs or duties incurred as a result of your country’s customs and duties regulations as well as obtaining any import registrations or license required for the products you are purchasing. If the package is rejected by the customs of your home country or otherwise and returned to ArtAsiaPacific you will be responsible for the return shipping charges and a re-stocking fee of 15% of the total product purchase price.

The site and its content are provided on an “as is” basis without warranties of any kind, whether express or implied (except only as may be implied by applicable law). ArtAsiaPacific is only providing a venue for the sale of products on its site and shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages (including damages for loss of profit or intangible loss related to your use of the site or use of any of the products purchased at its site). Please read all information, warranties or warnings provided by the manufacturer owner or seller of the products on or in the product packaging and labels before using any product purchased on ArtAsiaPacificArtAsiaPacific shall not be liable for the accuracy, fitness for a particular purpose or quality of such products or reliability of any information provided by any manufacturer owner or seller of such products and it is your responsibility to evaluate such information.

Although ArtAsiaPacific uses reasonable efforts to have the colors of the images of its merchandize displayed as accurately as possible on the site, we do not warrant that the color will be accurately displayed by your monitor.

Indemnity and Limitation of Liability
You agree to indemnify, defend and hold harmless ArtAsiaPacific from and against all losses, expenses, damages and costs (including reasonable legal fees) arising from any breach of these Terms of Use or any other activity by you in connection with your use of the site. You further agree that ArtAsiaPacific shall not be held liable howsoever for your use of the site and you agree to waive all claims that you may have against ArtAsiaPacific for any loss or damages you may sustain in connection with your use of the site. In the event that this disclaimer is unenforceable, the total liability of ArtAsiaPacific, if any, for losses or damages shall not exceed the fees you paid for the particular service or product upon which liability is based.

Links to other sites
Occasionally, ArtAsiaPacific may make available a link to a third party’s web site. These links will let you leave ArtAsiaPacific. The linked sites are not under ArtAsiaPacific control and ArtAsiaPacific is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. ArtAsiaPacific is not responsible for webcasting or any other form of transmission received from any linked site. ArtAsiaPacific provides the links only as a convenience. ArtAsiaPacific does not endorse the site or its use or contents.

Security capabilities and policy for transmission of payment card details
Online payment service is provided by PayDollar. Customers’ payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using Extended Validation Certificates (EV) SSL transaction encryption.


ArtAsiaPacific may terminate or suspend your access to all or part of the site, without notice, for any conduct that ArtAsiaPacific, in its sole discretion, believes is in violation of any applicable law or is harmful toArtAsiaPacific or a third party.

ArtAsiaPacific may deliver notices to you by means of electronic mail, a general notice on ArtAsiaPacific or by post. You may give notice to ArtAsiaPacific at any time by means of electronic mail to ArtAsiaPacific or by post to the following address: ArtAsiaPacific 36/F Tower Two, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong.

Modification of Terms
These Terms of Use (including the order terms contained in the Help page) may be modified from time to time. You should therefore read these Terms of Use and the order terms before you place any order.